Shipping & Delivery Policy

At Sharjah Mart, our goal is to make your shopping experience simple, reliable, and convenient. We carefully process your order and work with trusted courier services to deliver your products safely across Pakistan.

1. Delivery Across Pakistan

We offer delivery to customers across Pakistan, including major cities and many other locations.

Delivery availability may depend on the courier service and your exact location.

2. Order Processing Time

After you place an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders are normally processed after confirmation and prepared for dispatch as soon as possible.

Processing time may vary depending on product availability, order volume, holidays, or other circumstances.

3. Estimated Delivery Time

Delivery time may vary depending on your city, location, courier service, weather conditions, public holidays, and other circumstances.

Generally, orders may take approximately 2–6 working days to arrive after dispatch.

Remote or less-accessible areas may require additional delivery time.

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be shown during the checkout process before you place your order.

Shipping fees may vary depending on the delivery location, product, order size, weight, and available delivery options.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders across Pakistan.

For COD orders, you can pay the required amount to the courier at the time of delivery.

Please make sure that your phone number and delivery address are correct so that the courier can contact you when necessary.

6. Order Confirmation

After placing your order, our team may contact you through phone or WhatsApp to confirm your order.

If we are unable to contact you or confirm the order, your order may be delayed or cancelled.

Please provide an active phone number when placing your order.

7. Order Tracking

Once your order has been dispatched, tracking information may be provided depending on the courier service.

You can use the tracking information to check the status of your shipment.

If you have not received your tracking information or need help tracking your parcel, contact us on WhatsApp with your order number.

8. Delivery Delays

Although we always try our best to deliver your order on time, some delays may occur because of circumstances beyond our control.

These may include:

Weather conditions
Public holidays
Courier delays
High order volumes
Incorrect or incomplete addresses
Remote delivery locations
Unexpected transportation issues

We appreciate your patience and understanding in such situations.

9. Incorrect Delivery Address

Please carefully check your name, phone number, city, and complete delivery address before placing your order.

If you need to change your delivery address, contact us as soon as possible.

We will try our best to update the address before your order is dispatched.

Once the parcel has been shipped, changing the delivery address may not always be possible.

10. Failed Delivery

If the courier is unable to deliver your parcel because of an incorrect address, unreachable phone number, refusal to receive the parcel, or other customer-related reasons, additional delivery arrangements or charges may apply.

Please keep your phone available and respond to courier calls when your order is out for delivery.

11. Damaged Parcel

When you receive your parcel, we recommend checking the package before accepting it whenever possible.

If the parcel appears seriously damaged, please contact us as soon as possible and provide clear pictures or videos of the parcel and product.

Our team will review the issue and guide you according to our Return & Refund Policy.

12. Wrong or Incorrect Product

Your trust is very important to us.

We always try our best to make sure you receive the correct product according to your order.

If you receive a wrong or incorrect product, please contact us as soon as possible with your order details and clear pictures/videos.

We will review the issue and guide you according to our Return & Refund Policy.

13. Before You Place Your Order

If you have any questions about a product before ordering, please don't feel shy or hesitate to contact us.

You can ask us about the product's:

Quality
Size
Color
Material
Features
Availability
Other product details

You can also ask for real product pictures on WhatsApp when available.

We want you to feel comfortable before making your purchase.

14. Our Commitment to You

At Sharjah Mart, we believe that your trust is more valuable than one sale.

We are not just here to sell products. We want you to feel that you have your own shopping place where you can ask questions, discuss products, and shop with confidence.

We always try our best to provide the correct product, proper support, and a smooth shopping experience.

Your Trust. Our Responsibility. Your Family Shopping Place.