Welcome to Sharjah Mart! We have answered some of the most common questions our customers may have.
1. Can I ask questions before placing my order?
Absolutely! Please don't feel shy or hesitate to ask us anything about a product before ordering.
You can contact us on WhatsApp and discuss the product with our team. You can ask about the quality, size, color, material, features, or any other detail you want to know.
We are happy to help you make the right choice.
2. Can I ask for real pictures of the product?
Yes! If you want to see real pictures before placing your order, simply contact us on WhatsApp.
Our team will be happy to provide available real product pictures and answer your questions.
We want you to know what you are ordering and shop with confidence.
3. Will I receive the same product that I ordered?
We always try our best to make sure you receive the correct product according to your order.
We believe your trust is more important than one sale, and we do not intentionally send a different or wrong product.
If you have any concern before ordering, please contact us and discuss it with us freely.
4. What payment methods do you offer?
We offer Cash on Delivery (COD) for eligible orders across Pakistan.
If you pay online payment you can pay us with jazz cash, easypaisa, and meezan bank.
5. Do you deliver across Pakistan?
Yes! Sharjah Mart delivers to customers across Pakistan.
Delivery time may vary depending on your city, location, courier service, weather, and other circumstances.
6. How can I track my order?
After your order has been shipped, you may receive tracking information.
If you cannot find your tracking number or have any problem tracking your parcel, simply contact us on WhatsApp with your order number or tracking number.
Our team will be happy to help you.
7. Will you contact me after I place an order?
We may contact you by phone or WhatsApp to confirm your order and delivery information.
Please provide an active phone number when placing your order so that we can contact you if needed.
8. Can I cancel my order?
If you want to cancel your order, please contact us as soon as possible.
If your order has not been dispatched, we will try our best to process your cancellation request.
Once an order has been dispatched, cancellation may depend on the delivery status and applicable conditions.
9. What if I receive the wrong or damaged product?
If you receive a wrong, damaged, or incorrect product, please contact us as soon as possible.
Send us your order details and clear pictures/videos of the product and parcel, so our team can review the issue and guide you according to our Return & Refund Policy.
10. How do refunds work?
If your order qualifies for a refund under our Return & Refund Policy, we will guide you through the refund process.
The refund method and processing time may depend on the payment method and circumstances of the order.
11. Can I change my delivery address?
If you need to change your delivery address, contact us as soon as possible.
We will try our best to update the address before the order is dispatched. Once the parcel has been shipped, changing the address may not always be possible.
12. How can I contact Sharjah Mart?
You can contact us through:
Phone / WhatsApp: +92 302 0644545
Email: footwearsharjah@gmail.com
Business Hours: 9:00 AM – 2:00 AM (PKT)
Address: Sharjah PCU Ali Market, Khayaban-e-Sir Syed, Rawalpindi, Pakistan
13. Still Have a Question?
Don't be shy —we are like your family mambar ask us!
At Sharjah Mart, we want you to feel comfortable discussing your concerns with us. Think of us like a family member you can talk to before making a purchase.
Whether you want to ask for real product pictures, check a size, understand a product, or discuss your order, our team is happy to help.
Your Trust. Our Responsibility. Your Family Shopping Place.