At Sharjah Mart, we want you to shop with confidence. We carefully try to provide the correct products according to your order. If you receive a wrong, damaged, or incorrect product, please contact us as soon as possible so our team can review the issue and guide you.
1. Our Return & Refund Commitment
Your trust is very important to us.
We always try our best to make sure you receive the correct product according to your order.
If there is a genuine issue with your order, please contact us. We will review the situation and provide the appropriate solution according to this policy.
2. When Can I Request a Return?
A return request may be considered in situations such as:
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You received a wrong product.
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You received a different product from what you ordered.
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The product arrived damaged.
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The product has a significant manufacturing defect.
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You received an incorrect size, color, or variant due to a fulfillment error by Sharjah Mart.
Return requests are subject to review and approval.
3. When Should I Contact You?
Please contact us as soon as possible after receiving your order if you believe there is a problem.
For damaged, wrong, or incorrect products, we recommend contacting us within 48 hours of delivery.
The sooner you contact us, the easier it will be for our team to review and resolve the issue.
4. Proof of the Issue
To help us review your request, we may ask you to provide:
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Your order number
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Clear pictures of the product
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Clear pictures of the packaging/parcel
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A short video showing the issue, if necessary
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A brief explanation of the problem
Please do not throw away the product or packaging until your return request has been reviewed.
5. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us immediately.
Send us your order details and clear pictures/videos of the product and parcel.
After reviewing the issue, we may offer an appropriate solution, such as a replacement or refund, depending on the circumstances.
6. Damaged Product
If your product arrives damaged, please contact us as soon as possible.
Please provide clear pictures or videos showing:
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The damaged product
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The packaging
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The parcel condition
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Your order details
Our team will review the issue and guide you through the next steps.
7. Products That Cannot Normally Be Returned
Returns may not be accepted for products that have been:
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Used or worn after delivery
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Washed or altered
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Damaged by the customer
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Misused or improperly handled
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Missing original packaging or important accessories, where applicable
Some products may also have specific return conditions due to their nature.
8. Change of Mind
If you simply change your mind after receiving the product, a return or refund may not always be available.
Return eligibility may depend on the product category, condition, and applicable return conditions.
Please contact us before sending anything back so we can confirm whether your request is eligible.
9. Return Shipping
If a return is approved because you received a wrong, damaged, or incorrect product due to an issue on our side, we will guide you regarding the return shipping process.
If a return is requested for another reason, the customer may be responsible for applicable return delivery charges.
Return shipping arrangements must be confirmed with our team before sending the product back.
10. Refund Process
If your refund request is approved, we will guide you through the refund process.
The refund method may depend on the original payment method and the circumstances of the order.
For Cash on Delivery orders, we may request the information necessary to process an approved refund.
11. Refund Processing Time
Once a refund has been approved, processing time may vary depending on the payment method and other circumstances.
We will try our best to process approved refunds as quickly as reasonably possible.
12. Exchange or Replacement
Depending on product availability and the nature of the issue, we may offer a replacement or exchange instead of a refund.
If the same product or variant is unavailable, another suitable solution may be discussed with the customer.
13. How to Request a Return or Refund
To request a return or refund, contact us through WhatsApp or email.
Please provide:
Order Number: Your order number
Reason: A short explanation of the issue
Photos/Videos: Clear pictures or videos showing the problem
Our team will review your request and guide you through the process.
14. Do Not Send a Return Without Confirmation
Please do not send any product back to us without contacting our team first.
We will provide the necessary instructions and return details after reviewing your request.
15. Customer Responsibility
Customers are responsible for providing:
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Correct delivery information
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A valid phone number
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Accurate product selection
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Proper care and use of the product after delivery
We cannot be responsible for problems caused by incorrect information provided by the customer or damage caused by misuse.
16. Our Family Shopping Promise
At Sharjah Mart, we want you to feel comfortable when shopping with us.
Please don't feel shy or hesitate to contact us if you have a concern about your order. You can talk to us, ask questions, and explain your problem.
Think of Sharjah Mart as your own shopping place — like a family member you can talk to before or after making a purchase.
Your trust means more to us than one sale, and we always try our best to treat every customer fairly and respectfully.
Your Trust. Our Responsibility. Your Family Shopping Place.
17. Contact Us
For any return, refund, exchange, or order-related question, please contact us:
Phone / WhatsApp: +92 302 0644545
Email: footwearsharjah@gmail.com
Business Hours: 9:00 AM – 2:00 AM (PKT)
Address: Sharjah PCU Ali Market, Khayaban-e-Sir Syed, Rawalpindi, Pakistan