At Sharjah Mart, we want your shopping experience to be simple, safe, comfortable, and trustworthy. We serve customers across Pakistan and aim to make online shopping feel as easy as shopping from someone you know and trust.
❤️ A Personal Promise From Sharjah Mart
We don't want you to feel like you are dealing with a stranger or just another online seller.
Think of Sharjah Mart as your own shopping room — a place where you can come, ask questions, discuss products, and shop without hesitation.
Please don't feel shy or hesitate to contact us. If you have any question about a product, payment, order, delivery, size, color, or anything else, you can freely discuss it with our team on WhatsApp.
We are here to help you like a family member would.
Payment Methods
We currently offer payment options suitable for customers across Pakistan.
Cash on Delivery (COD)
Cash on Delivery is available for eligible orders across Pakistan.
With Cash on Delivery, you can pay for your order directly to the courier when your parcel is delivered to you.
Please make sure that your name, phone number, and delivery address are correct when placing your order.
Online Payments
If online payment options are available on our website, you can use the payment methods displayed at checkout.
The available payment methods may change from time to time depending on the payment services supported by our store.
Order Confirmation
After you place an order, our team may contact you through phone or WhatsApp to confirm your order and delivery details.
This helps us make sure that your order information is correct before processing your parcel.
If we are unable to confirm the order or the information provided is incorrect, we may delay or cancel the order.
Cash on Delivery Payment
For Cash on Delivery orders, the full order amount must be paid when your parcel is delivered.
Please check the payable amount before making the payment.
Payment Security
We take reasonable steps to protect your payment and order information.
If online payment is available, payments may be processed through third-party payment providers. These providers may have their own terms, conditions, security measures, and privacy policies.
Order Cancellation
If you want to cancel your order, please contact us as soon as possible through WhatsApp or phone.
If your order has not yet been dispatched, we will try our best to process your cancellation request.
For orders that have already been dispatched, cancellation may be subject to our Return & Refund Policy and applicable courier conditions.
Refunds
If you are eligible for a refund, the refund will be processed according to our Return & Refund Policy and the applicable payment method.
For online payments, the time required to receive a refund may depend on the payment provider or financial institution.
Incorrect Payment Information
Customers are responsible for providing accurate information when placing an order.
If you believe there is an issue with your payment or the amount charged, please contact us immediately. Our team will be happy to discuss the issue with you and help find a solution.
❤️ Don't Be Shy — Ask Us
At Sharjah Mart, we want you to feel comfortable asking questions.
Before placing your order, you can contact us on WhatsApp and discuss the product, payment, delivery, or anything you are unsure about.
Ask us freely. Don't hesitate. We are here to help you.
Your trust means more to us than one sale.
Contact Us
If you have any questions about this Payment Policy, your order, or payment methods, please contact us:
Sharjah Mart
Phone / WhatsApp: +92 302 0644545
Email: footwearsharjah@gmail.com
Address: Sharjah PCU Ali Market, Khayaban-e-Sir Syed, Rawalpindi, Pakistan
Business Hours: 9:00 AM – 2:00 AM (PKT)
❤️ Sharjah Mart Family Promise
We promise to treat you honestly, respectfully, and with care.
We want Sharjah Mart to feel like your own personal shopping place, where you can ask questions, discuss your concerns, and shop without fear or hesitation.
Your Trust. Our Responsibility. Your Family Shopping Place. 🇵🇰